Ordering
When will my order ship?
Please allow up to 2-5 weeks for production and shipping of your order. Any questions or updates regarding your order please submit a form on the Contact Us page.
Where do you ship to?
We ship worldwide. Please note international delivery times will vary depending on location and may attract import costs if outside the USA.
I have a question about my order, who can I talk to?
Please use the contact form on the Contact Us page to send us your queries.
Product
How are the product materials sourced?
We source all our product materials ethically and in an environment-friendly manner. Most of the items are sourced locally to help other small businesses and support local artists.
How accurate are the colors shown in your photos?
The colors shown in our product photos on the product detail pages are highly accurate. But please note that there are small variations in lot-batches of a few products due to which the colors will have slight variations.
Returns/Exchanges
What is your return policy?
All sales are final. Refunds or exchanges may be made at our discretion. If you would like to place a claim for a refund or exchange please submit a form on the Contact Us page.
Refund or exchange claims made (30) days after item is received will not be considered.
My item arrived damaged. What should I do?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. All damages reported after (30) days upon reception will be considered fault of the customer.
Payment
Do you offer cash on delivery?
Unfortunately, we don’t offer cash on delivery. But we have a lot of options that allow flexible payments and vouchsafe your money in case you need to initiate a return due to product faults.
Can I use Afterpay for products that will ship to California?
Yes! We’ve partnered with Afterpay to provide flexi-payment for customers all over the globe.